Refund & Cancellation Policy — Rayntos Main Pauri

Rayntos operates on a 3% booking confirmation fee model. The booking confirmation fee reserves the vehicle exclusively for your scheduled window. The rental charge and refundable security deposit are paid directly to the scooter owner at handover.

1. Renter Cancellation / Change of Mind

The 3% booking confirmation fee is non-refundable once paid. It covers platform reservation and vehicle holding coordination costs.

Non-Refundable

2. No-Show or Late Renter

If the renter does not arrive at the designated pickup bay or fails to meet handover conditions within 30 minutes, the fee is retained.

Fee Retained

3. Ineligible at Handover (No DL / Non-Payment)

If the renter cannot present a valid original permanent Driving Licence to the owner, or refuses to pay the direct rent and deposit to the owner, the booking fee is forfeited.

Forfeited

4. Owner Unavailable (100% Refund)

If the scooter owner cancels or fails to make the scooter available (owner_unavailable), Rayntos refunds 100% of the confirmation fee to the renter original UPI ID within 24 hours.

100% Full Refund

How Refunds are Processed

When an admin marks a booking as owner_unavailable, a 100% refund of the booking confirmation fee is triggered back to the renter registered UPI ID. The process takes less than 24 hours. Rent and deposit amounts are settled directly in person with the vehicle owner, so no platform refund is needed for those components.