Support & Knowledge Base

Frequently Asked Questions

Clear, transparent answers about our 3% confirmation fee, physical vehicle handover in Main Pauri, DPDP Act data privacy, and host partnerships.

Booking & Payment

How does the 3% booking confirmation fee work?

When you reserve a scooter on Rayntos, you pay a small 3% booking confirmation fee (e.g. ₹18 for a ₹600 12-hour rental) online using standard dynamic UPI. This fee securely locks the vehicle slot in real time, generates an immutable audit record, and reveals the host’s verified name, phone number, and exact pickup stand. The full rental amount plus refundable deposit (₹500) are paid in one single payment directly to the owner in person at physical pickup via cash or the owner’s own UPI.

Why is the 3% booking fee non-refundable for cancellations?

Because independent vehicle hosts in Main Pauri reserve physical inventory and hold the selected time window specifically for your trip, turning away other prospective riders. If a renter cancels or fails to show up, the booking fee is retained to cover coordination and hold-time loss. However, if the owner is unavailable or cannot provide the reserved vehicle, the fee is refunded 100% in full.

Read our Refund Policy

Licensing & Handover

Why doesn’t Rayntos upload or check my driving licence online?

In compliance with India’s Digital Personal Data Protection (DPDP) Act 2023, Rayntos strictly avoids collecting or storing scans of your Driving Licence or government photo IDs on platform servers. Instead, you execute a legally binding digital self-declaration confirming you are 18+ and hold a valid permanent licence. Original physical document verification is carried out in person by the scooter host at physical vehicle handover before handing over keys.

Learn about our Handover Policy

Can I rent a vehicle with a Learner’s Licence?

No. Under Indian Motor Vehicles regulations and our 18-Clause Legal Undertaking, all riders must hold a permanent two-wheeler driving licence. Learner’s licences are strictly rejected at physical handover without exceptions.

Review Terms of Service

Handover & Access

When do I receive the scooter owner’s phone number and exact pickup spot?

To prevent platform bypass and protect local host privacy, the owner’s private phone number and designated pickup stand are revealed immediately after your 3% booking fee is verified. You can then call or WhatsApp the owner directly to coordinate arrival at the stand.

Support & Refunds

What happens if the vehicle owner is unavailable at pickup?

If you arrive at the designated Main Pauri pickup stand and the host is unreachable or fails to provide the reserved vehicle, immediately call our Local Coordination Desk or notify support through your dashboard. We will either dispatch an alternative verified scooter immediately or issue a 100% instant refund of your booking confirmation fee directly to your UPI ID.

Contact Coordination Desk

How do refunds work on Rayntos?

If an authorized refund is triggered due to host unavailability or vehicle breakdown before trip commencement, our admin desk approves the reversal in the coordination console. Funds are settled back directly to your original payment UPI VPA within 2 to 4 business hours. No hidden cancellation charges or processing fees are deducted.

View full Refund Policy

Host Partnerships

How do I list my scooter as a fleet owner or host in Main Pauri?

Local scooter owners and commercial rental operators in Main Pauri can submit their vehicle details via our dedicated Host Registration page. Our operations desk conducts a physical vehicle inspection (checking commercial permit, insurance, and roadworthiness). Once approved, you gain access to the Owner Portal to manage pricing tiers, view upcoming handovers, and track monthly earnings.

List Your Scooter in Main Pauri

Vehicle Guidelines

What is the fuel / state-of-charge policy?

Petrol scooters are handed over with a quarter to half tank, verified during the physical handover checklist. You return the vehicle with the equivalent fuel level. Electric scooters (EV) are provided at 85%+ state-of-charge with standard portable charging cables provided for top-ups.

Still have questions?

Speak with our Main Pauri Coordination Desk

Our local team is available daily from 08:00 AM – 08:00 PM IST to assist with reservations, route advice, and partner onboarding.

Call +91 7505172363 Browse Scooters